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Solicitation · Procurement · NYC Health + Hospitals published by agency

RFB for Five9 Cloud Contact Center Services

Agency
NYC Health + Hospitals published by agency
Published
2026-08-07T00:00:00.000
Responses due
2026-08-20T15:00:00.000
PIN
RFB-109
Category
Services (other than human services)
Selection method
Competitive Sealed Bids
Notice text

<p>MetroPlus is seeking qualified sellers/resellers capable of providing the required Five9 licensing and associated support services.</p><p><br>MetroPlus will leverage its existing strategic relationship with Five9 and build upon its current Intelligent Virtual Agent (IVA) investment to create a more integrated and cloud-based customer engagement environment. The target solution consists of the Five9 Virtual Contact Center platform, including bundled licensing and required add-on functionality for Verint Workforce Management (WFM) integration.</p><p><br>MetroPlus seeks a best-value solution that combines competitive pricing with proven Five9 expertise, strong service delivery capabilities, and innovative approaches that support long-term business and operational objectives.</p>

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  1. NYC Health + Hospitals
    published by agency
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